- Intervala, LLC
- Mount Pleasant, TX
- Full-Time
- 10 days ago
IT Support Specialist II.
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IT Support Specialist II: our view in 3 lines...
- The Role:This role supports end users and maintains computers, networks and IT infrastructure within an electronics manufacturing environment.
- The Person:The person will provide Tier I end-user technical support, resolve help desk tickets, administer Active Directory user accounts and group policies, troubleshoot network connectivity, and monitor servers and backup systems.
- Requirements:The ideal candidate has strong knowledge of computer hardware, software, and networking, familiarity with Windows operating systems, Active Directory, VPN, DNS, disaster recovery, and two to four years of progressive IT support experience.
About the role
Build what powers tomorrow—join Intervala, where advanced electronics manufacturing meets innovation, precision, and purpose.
We are seeking an IT Support Specialist II, to work under the guidance of experienced IT professionals to provide support and assistance for the organization's IT infrastructure. You will be responsible for maintaining, troubleshooting and supporting the organization's computer systems, and other related hardware and software components.
- Provide Tier I end-user technical support and assistance to end-users
- Ensure timely resolution of help desk tickets
- Troubleshoot and resolve hardware and software issues
- Install and configure computer hardware, software, and peripherals
- Administer Active Directory (AD) including user lifecycle management, group policy updates, OU structure maintenance, and permissions troubleshooting
- Troubleshoot and support network connectivity issues (LAN/WAN, VPN, DNS, DHCP), escalating only complex architectural issues
- Assist in Group Policy (GPO) deployment and troubleshooting for endpoint security, software deployment, and configuration enforcementÂ
- Assist with network device configuration and monitoring (switches, firewalls, wireless access points) under senior guidance
- Support endpoint security tools (antivirus, EDR, patching systems) and remediate vulnerabilities
- Monitor servers and network equipment
- Monitor backup and disaster recovery systems
- Perform routine maintenance and upgrades of IT infrastructure
- Ensure IT security and compliance with policies and procedures
- Manage all facility badge access
- Document and maintain IT infrastructure inventory and procedures
- Collaborate with other IT professionals to provide effective IT support and services
Knowledge, Skills, & Abilities
- Strong knowledge of computer hardware, software, and networking.
- Familiarity with Windows operating systems.
- Ability to troubleshoot and solve technical problems.
- Excellent communication and teamwork skills.
- Strong organizational skills with attention to detail.
- Flexibility to work on different IT projects and assignments.
- Willingness to learn and adapt to new technologies.
- Strong interpersonal communication skills.Â
Required Experience & EducationÂ
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
- 2–4 years of progressive IT support experience
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Why You’ll Love Working Here
- Competitive pay and great benefits— including medical, dental, vision, 401(k), and paid time off
- Be part of a company that’s growing, changing, and full of new opportunities
- A supportive, team-focused culture where your ideas matter
- Meaningful work that impacts industries making a difference in the world
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Intervala utilizes and/or develops certain technologies which are subject to the U.S. Export Administration Regulations (EAR) or the U.S. International Traffic in Arms Regulations (ITAR).Â
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Intervala is required to verify the status of all employees to determine whether each employee is a U.S. Person or a Foreign Person for the purposes of determining if an export authorization is required to approve an employee’s access to export-controlled items, not as a condition for hire. Â
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Equal Opportunity Employer
Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.