- Myob 2
- Melbourne, VIC
- Full-Time
- 4 days ago
- $90,000
Product Experience Analyst - MYOB Practice Management (MPM).
Before you go
Before you leave us, sign up for our email alerts
We don't do job spam, just the best digital jobs delivered straight to your inbox.
Product Experience Analyst - MYOB Practice Management (MPM): our view in 3 lines...
- The Role:This role supports MYOB Practice Management customers by resolving complex product issues and advising internal customer experience teams.
- The Person:The person will diagnose and resolve complex MPM cases, investigate data and workflow issues, correct data where needed, and support and train Customer Experience team members.
- Requirements:The ideal candidate has knowledge of SQL, the agile framework, SOAP and REST API’s, and experience with CRM, Jira, Confluence, the Microsoft Suite, and the MYOB product suite.
About the role
Position: Product Experience Analyst – MYOB Practice Management (MPM)
The Role
- Responsible for providing real-time guidance and support to Customer Experience team members and provide feedback for coaching and training opportunities
- Resolve complex MPM cases beyond standard frontline support through independent diagnosis across data, workflow, integrations, reporting, and product behaviour, bridging support, backend investigation, and controlled data correction.
- Collaborate extensively with internal partners such as Product Manager, Account Managers, Development Teams, Professional Services and other Practice Customer Experience team members.
What We'd Like to See From You
Knowledge
- In-depth expertise in the MYOB product suite, customer workflows and internal processes.
- In-depth understanding of the MPM (MYOB Practice Manager) product, workflow, SQL and data model, systems and processes.
- Knowledge of SQL and the agile framework.
- Significant experience resolving problems in SOAP and REST API’s
Experience & Expertise
- Minimum 12 months experience within MYOB contact centre environment
- Expert knowledge and understanding of MYOB tools and systems, including CRM, Jira, Confluence, and the Microsoft Suite
- Experience and high-level skills in MPM SQL database investigation and data model knowledge, data integrity and backend issue resolution
- Functional knowledge of MPM modules, MPM Reporting domain knowledge
- Demonstrable ability to train / mentor complex technical concepts
Other Skills
- Flexibility, prioritisation and time management skills, ability to multitask and be multi skilled across the range of modules.
- Understanding of the fundamentals of the SaaS environment and exposure to supporting, implementing and training a SaaS based product.
- Demonstrated ability to communicate well in both written and verbal format.
- Ability to effectively communicate to internal and external stakeholders
What else do you need to know?
You'll be part of a highly engaged, hardworking team who are doing amazing things, collaborating across multiple teams and providing VIP customer service!
- Work closely with internal partners such as Product Specialists, Account Managers, Development Teams, Product Managers, Professional Services and other Customer Experience team members.
- The salary for this role is $90,000 base + Superannuation.
Position: Product Experience Analyst – MYOB Practice Management (MPM)
The Role
- Responsible for providing real-time guidance and support to Customer Experience team members and provide feedback for coaching and training opportunities
- Resolve complex MPM cases beyond standard frontline support through independent diagnosis across data, workflow, integrations, reporting, and product behaviour, bridging support, backend investigation, and controlled data correction.
- Collaborate extensively with internal partners such as Product Manager, Account Managers, Development Teams, Professional Services and other Practice Customer Experience team members.
What We'd Like to See From You
Knowledge
- In-depth expertise in the MYOB product suite, customer workflows and internal processes.
- In-depth understanding of the MPM (MYOB Practice Manager) product, workflow, SQL and data model, systems and processes.
- Knowledge of SQL and the agile framework.
- Significant experience resolving problems in SOAP and REST API’s
Experience & Expertise
- Minimum 12 months experience within MYOB contact centre environment
- Expert knowledge and understanding of MYOB tools and systems, including CRM, Jira, Confluence, and the Microsoft Suite
- Experience and high-level skills in MPM SQL database investigation and data model knowledge, data integrity and backend issue resolution
- Functional knowledge of MPM modules, MPM Reporting domain knowledge
- Demonstrable ability to train / mentor complex technical concepts
Other Skills
- Flexibility, prioritisation and time management skills, ability to multitask and be multi skilled across the range of modules.
- Understanding of the fundamentals of the SaaS environment and exposure to supporting, implementing and training a SaaS based product.
- Demonstrated ability to communicate well in both written and verbal format.
- Ability to effectively communicate to internal and external stakeholders
What else do you need to know?
You'll be part of a highly engaged, hardworking team who are doing amazing things, collaborating across multiple teams and providing VIP customer service!
- Work closely with internal partners such as Product Specialists, Account Managers, Development Teams, Product Managers, Professional Services and other Customer Experience team members.
- The salary for this role is $90,000 base + Superannuation.