AI Solutions Engineer — Customer Orchestration.

Transform Enterprise Work with AI

At Oracle Customer Success Services (CSS), we're helping the world's leading organizations redefine how work gets done through AI.

We're looking for an AI Solutions Engineer who thrives at the intersection of customer engagement, AI innovation, solution design, and enterprise transformation. In this role, you'll partner directly with customers to discover opportunities, design intelligent workflows, prototype agentic AI solutions, and guide them from concept to production.

If you enjoy solving complex business challenges, building with cutting-edge AI technologies, and seeing customers successfully adopt the solutions you create, this is the role for you.

Why You'll Love This Role

You'll have the opportunity to:

•  Shape how enterprise customers adopt AI

• Build real-world agentic AI solutions—not just prototypes

•  Work directly with executives, architects, engineers, and business leaders

•  Blend business strategy with hands-on technical problem solving

• Help define reusable AI orchestration practices across Oracle CSS

What You'll Do Discover Opportunities

• Partner with customers to understand their business goals and operational challenges.
• Lead discovery sessions with business stakeholders, functional experts, architects, and delivery teams.
• Identify high-value opportunities where AI can improve efficiency, quality, and customer outcomes.

Design Intelligent Workflows

• Map current and future business processes.
• Translate conversations and requirements into:
  • Process flows
  • User stories
  • Acceptance criteria
  • Solution designs
  • Implementation plans
• Define where AI agents should automate, collaborate, or defer to human expertise.

Build AI Solutions

• Configure and prototype agentic workflows using:
  • AI models
  • Low-code platforms
  • APIs
  • Integrations
  • Orchestration frameworks
• Design intelligent decision paths, guardrails, human approvals, escalation logic, and recovery strategies.

Validate & Deliver

• Work closely with engineering teams to move prototypes into production.
• Define testing approaches, expected behaviors, edge cases, and operational safeguards.
• Present solutions to customers and incorporate feedback into continuous improvements.

Drive Customer Success

• Support deployment and adoption.
• Help customers build confidence in AI-enabled workflows.
• Identify adoption barriers and work collaboratively to resolve them.
• Capture successful patterns that can be reused across future customer engagements.

What Success Looks Like

You'll be successful when you:

Turn ambiguous business problems into practical AI solutions

Deliver clear, actionable requirements for engineering teams

Build workflows that are secure, reliable, and production-ready

Balance automation with thoughtful human oversight

Help customers successfully adopt—not just deploy—AI

Create reusable best practices that accelerate future implementations

#LI-VC7

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.