- Oracle
- BENGALURU, KA
- Full-Time
- 48 days ago
Associate Support Engineer.
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Associate Support Engineer: our view in 3 lines...
- The Role:This role is for an associate support engineer who helps customers with Oracle product issues and learns support processes.
- The Person:The person will answer customer inquiries, troubleshoot and resolve simple issues, coordinate routine design and maintenance problems with peers, maintain documentation, and help improve support workflows.
- Requirements:The role calls for troubleshooting simple issues with Oracle product(s), maintaining service request and product documentation, creating Knowledge Base articles, and using automation or AI Assistance.
About the role
Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.
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