IT Help Desk.

The Help Desk Technician ensures timely IT support by receiving, prioritizing, and resolving user requests through hands-on and remote assistance. Using diagnostic tools and following IT policies, they provide both short-term fixes and long-term solutions to support business operations.

Responsibilities:

• Handle incoming service requests, build rapport, and document pertinent information.

• Prioritize, schedule, and escalate work as needed.

• Troubleshoot issues using diagnostics and online resources.

• Perform hands-on fixes, preventative maintenance, and assist with new store setups.

• Keep all parties informed, test and follow up on fixes, and analyze trends to prevent future issues.

• Develop documentation and FAQs for both end-users and internal use.

• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Position Requirements

• Relevant college program or equivalent

• Help Desk / Service Desk experience is an asset

• Experience supporting PCs, applications, infrastructure, and network operations is an asset

• Familiarity with IT procedures and processes is an asset

• Experience with Windows OS, Google Gmail and Drive

• Non-traditional work schedule

• Exceptional interpersonal, written, and oral communication skills

• Strong documentation, analytical, and problem-solving skills

• Ability to prioritize, execute, and present ideas clearly

• Self-motivated, detail-oriented, and customer service focused

• Collaborative team player

• Application support and programming knowledge are assets

• Understanding of the organization’s goals and objectives.

Pizza Pizza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to us at careers@pizzapizza.ca.