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HOME Customer Success & Technical Account Management Customer Experience Manager
  • Plato
  • Berlin, BE
  • Full-Time
  • 7 days ago
Plato VERIFIED EMPLOYER

Customer Experience Manager.

Customer Success & Technical Account Management Full-Time
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Customer Experience Manager: our view in 3 lines...

  • The Role:This role is for someone managing customer relationships for AI software used by mid-market distributors.
  • The Person:The person will own customer accounts from onboarding to long-term partnership, lead onboardings and trainings, track customer health, and feed customer feedback back into Product.
  • Requirements:The ideal candidate has 1+ year of experience in a fast-paced environment, ideally in customer success, account management or consulting, with native German, fluent English, and based in Berlin.

About the role

Your responsibilities

Your own customers from day one, and the chance to learn how to make AI software work inside real companies.

Our customers are mid-market distributors, many of them using AI software for the first time. Getting them live and making Plato part of their daily work turns a pilot into a long-term partnership. That's your job.

In this role you will:

  • Own a portfolio of customers, from onboarding to long-term partnership.
  • Lead onboardings and trainings with sales teams at our customers.
  • Track customer health, act early, and spot expansion potential for Sales.
  • Work with Sales, Solution Engineering and Product, and bring customer feedback straight back into product.

Your qualifications

  • 1+ year of experience in a fast-paced environment, ideally in customer success, account management or consulting.
  • You enjoy working with customers and can explain things so they click.
  • You're structured, reliable and curious about AI and technology.
  • Native German, fluent English, based in Berlin.

Why us?

  • Your own customers from day one. Real accounts, real responsibility.
  • Learn how AI really gets adopted. One of the most in-demand skills right now.
  • Grow fast as we build our CX organization, coached by our Customer Experience Lead.
  • Top-of-market compensation, plus meaningful equity.
  • Close to the founders at a fast-growing AI startup backed by Atomico and Cherry Ventures ($14.5M seed).
  • Great team, great perks. Weekly team lunches, dinner on us when we work late, a sports membership and regular team events.
Published October 6, 2026
Location Berlin, Germany
Category Customer Success & Technical Account Management  
Job Type Full-Time  

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