- Raydar
- United States,
- Full-Time
- 5 days ago
- $150,000–$200,000 / year
Customer Success Manager.
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Customer Success Manager: our view in 3 lines...
- The Role:This role helps customer legal departments get set up on a software product and keep getting value from it after the sale.
- The Person:The person will run customer onboarding and enablement, shape tailored projects and workflows, expand existing accounts, teach courses and present at conferences, and pass customer insights back to sales and product colleagues.
- Requirements:The ideal candidate has at least four years in a legal-adjacent advisory or operations field, consulting or advisory experience, and experience owning implementations from kickoff to go-live.
About the role
About the company
Our client is a fast-growing technology company.
The role
Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.
What you'll do
- Run onboarding and enablement for customers after the sale so their teams adopt the product well.
- Identify customer challenges and shape tailored projects and workflows that strengthen their operations.
- Expand existing accounts by demonstrating ongoing value and deepening relationships.
- Teach courses and present at conferences to educate customers on features and good practice.
- Work with sales and product colleagues to pass customer insights back into planning.
Requirements
What we're looking for
- At least four years in a legal-adjacent advisory or operations field; a law degree is not required.
- A solid grasp of how in-house legal teams work, including their processes and pain points.
- Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.
- Excellent communication skills, with comfort presenting, teaching and building customer relationships.
- Genuine interest in AI tools and willingness to travel about 25% of the time.
- Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.
- Prior work supporting a legal function in a support, advisory or coordinating capacity.
- Familiarity with how in-house legal departments operate.
- A strong understanding of legal processes and operations.
- Willingness to take part in teaching and training activities.
- A background from a top-tier school.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 200,000 per year
- Equity
- Medical, dental and vision coverage
- Life and disability insurance
- Retirement plan
- Parental leave
- Paid time off and sick days
- Company holidays
- Performance bonus
- Relocation support
Location and work model
- Remote (US)
- Full-time