- Raydar
- New York, NY
- Full-Time
- 34 days ago
- $140,000–$220,000 / year
Forward Deployed Engineer.
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Forward Deployed Engineer: our view in 3 lines...
- The Role:This role combines software engineering and customer implementation work for a software company serving public safety and government contexts.
- The Person:The person will scope client trials, prepare data, tailor the product with scripts or integrations, identify workflow gaps, manage client relationships through renewals, and share field learnings with product and engineering.
- Requirements:The ideal candidate has 4 to 8 years of relevant experience, strong Python and/or TypeScript, APIs and data pipelines, and can independently ship small tools.
About the role
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Act as the technical lead on customer implementations, combining hands-on engineering with direct client work. The role covers scoping early trials, tailoring the software to each client's environment and relaying field insights to product and engineering colleagues.
What you'll do
- Scope trial projects with new clients and convert their operational goals into technical deployment plans.
- Ingest and prepare large volumes of messy, varied data for each client.
- Tailor the product to each client's environment and write scripts or integrations where it does not fit out of the box.
- Work alongside end users during their daily tasks and turn workflow gaps into product improvements.
- Serve as the main point of contact for clients across the trial, contract signing, first renewal and account growth.
- Share field learnings with product and engineering to inform the roadmap.
- Collaborate closely with technical customer success and engineering colleagues.
- Contribute to internal playbooks and hiring conversations.
Requirements
What we're looking for
- 4 to 8 years of relevant experience.
- Strong engineering skills, including Python and/or TypeScript, APIs and data pipelines.
- Ability to ship small tools independently without an engineering handoff.
- Comfort working in person with non-technical clients, not only over video calls.
- Bias to action, comfort with ambiguity and an owner mindset.
- Alignment with a public safety mission and government work.
- Willingness to complete federal background checks and security clearance, with company support.
- Based in New York City or the San Francisco Bay Area.
Bonus points
- Prior forward deployed, solutions engineering or implementation experience with clients who are not tech-native.
- Exposure to law enforcement, intelligence, defense or e-discovery and forensics.
- Familiarity with common digital evidence data formats.
- Design sensibility and the ability to explain UX problems clearly.
- Experience at a startup in the defense or public safety space.
Benefits
Compensation and benefits
- Base salary: USD 140,000 to 220,000 per year
- Equity
- Medical and dental coverage
- Retirement plan
Location and work model
- New York City, NY, United States or San Francisco, CA, United States
- On-site
- Full-time