- Raydar
- New York, NY
- Full-Time
- 16 days ago
- $170,000–$230,000 / year
Head of Customer Success.
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Head of Customer Success: our view in 3 lines...
- The Role:This role is for an experienced customer success leader at a healthcare technology company, with enterprise-account and team leadership scope.
- The Person:The person will manage strategic accounts, coach deployment and technical specialists, improve customer success playbooks, move customers from pilot to go-live, and address integration issues with engineering leaders.
- Requirements:The ideal candidate has five or more years managing large business customer relationships, enterprise account ownership, and experience supporting technical products with tailored integrations.
About the role
About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers live after initial pilots, and improving the team's operating playbooks.
What you'll do
- Manage a portfolio of strategic accounts and build strong working relationships with senior leaders at those customers, which makes up most of the role.
- Coach and lead a small team of deployment and technical specialists.
- Review and strengthen existing deployment and customer success playbooks so they become a more repeatable process.
- Move customers from pilot to go-live, shorten deployment timelines, and protect account health and net revenue retention.
- Reduce churn by working proactively with customers to realize the value of their contracts.
- Identify technical issues in customer system integrations at a high level and partner with engineering leadership to resolve them.
- Take over existing key customer relationships from technical leadership.
Requirements
What we're looking for
- Five or more years in a role accountable for large business customers and their ongoing relationships.
- Hands-on ownership of enterprise accounts within customer success or deployment work.
- Credibility and rapport with top-level leaders, so you can step into key accounts right away.
- Track record supporting customers after the sale on technical products that need tailored integrations, ideally in healthcare or B2B SaaS.
Bonus points
- Some experience managing one or two direct reports.
- Background in solutions engineering.
Benefits
Compensation and benefits
- Base salary: USD 170,000 to 230,000 per year
- Equity
- Health, dental and vision coverage
- Commuter benefits
- Flexible time off
Location and work model
- New York, NY, United States
- On-site, 5 days per week in office
- Full-time