- RIH Rhode Island Hospital
- Brown University Health, WI
- Full-Time
- 7 days ago
- $19.97–$32.96
Service Desk Analyst.
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Service Desk Analyst: our view in 3 lines...
- The Role:This role is for a person who supports staff by logging and resolving problems with computer systems and applications at the first level of support.
- The Person:The person will log and track systems and application problems, provide first level problem resolution using troubleshooting techniques, assign problems to network technicians for site visits when necessary, and provide customers with periodic updates until resolution is verified.
- Requirements:The ideal candidate has a High school diploma, knowledge of computer operations or networks, and two years experience in computer operations, PC Help Desk support or network administration.
About the role
SUMMARY:
Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES:
Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information. Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit.Track problems until resolved. Provide periodic updates to customers and verify successful resolution.Participate in TQM teams, councils and other such committees as required.Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.Perform other related duties, as required.
MINIMUM QUALIFICATIONS:
BASIC KNOWLEDGE:Equivalent to High school diploma and knowledge of computer operations or networks. EXPERIENCE:Two years experience in computer operations, PC Help Desk support or network administration.SUPERVISORY RESPONSIBILITY:None
Pay Range:
$19.97-$32.96
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903
Work Type:
Mon-Fri 9am-5:30pm
Work Shift:
Day
Daily Hours:
8 hours
Driving Required:
No