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Servicewire VERIFIED EMPLOYER

IT Support Technician.

IT Operations & Support Full-Time
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IT Support Technician: our view in 3 lines...

  • The Role:This role is for an IT professional who provides hands-on technical support for computers, networks and peripheral equipment in a desktop and help desk environment.
  • The Person:The person will provide hardware and software support to users, manage client operating systems and user accounts, perform upgrades and patches, maintain inventory and documentation, and deliver training to staff.
  • Requirements:The ideal candidate has an understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols, previous experience in Desktop Support, troubleshooting, deployment, and asset management, and experience with VMWare Horizon.

About the role

Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an IT Support Technician in Houston, TX If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!
 
Position Summary:
The IT Support Technician provides primary support for workstations, network devices, and peripheral equipment in a desktop and help desk environment. This position requires the ability to successfully handle multiple priorities and possess a high level of discipline while remaining flexible. A successful candidates will be required to provide IT support to all customer levels in a manufacturing environment up to and including presentations and explanation of projects to upper level management. 
 
 

Tasks/Duties/Responsibilities:

  • Provide technical support for both hardware and software issues our users encounter
  • Manage the configuration and operation of client-based computer operating systems (laptops, desktops, and thin clients)
  • Maintain inventory overview of hardware and software.
  • Develop and present equipment, software, and policy training to staff and end users
  • Maintain documentation of processes, policies, and systems
  • Perform hardware and software upgrades to ensure all systems are up-to-date
  • Test system updates and patches, as well as application rollouts and troubleshoot issues
  • Provide support for user accounts, permissions, and passwords and ensure users can securely access data
  • Contribute to team effort by accomplishing related results as needed.
  • Provide help desk support and specialized technical assistance to system users, escalating issues as necessary
  • Other duties as assigned

    • Minimum Knowledge/Skills/Requirements:

  • High School diploma or equivalent
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Previous experience in Desktop Support, troubleshooting, deployment, and asset management
  • Excellent written and verbal communication skills
  • Excellent analytical, problem solving, and organizational skills
  • An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
  • Willingness and ability to work in an on-call rotation
  • On-Site Position (No Remote work available)

    • Preferred Knowledge/Skills/Requirements:

  • Bachelor’s degree in Computer Science or IT related field
  • A+, Network +, or other primary technical certifications
  • Ability to explain complex IT concepts in simple terms
  • Proven ability to work with a high degree of autonomy
  • Experience with VMWare Horizon

    • Reports To:

  • IT Supervisor - Client Services and Cybersecurity   

    • The perks of joining our Team

    • Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
    • Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
    • 401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
    • Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
    • Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
    • Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
    • See all benefits we offer here

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    Published November 3, 2026
    Location Houston, TX
    Category IT Operations & Support  
    Job Type Full-Time  

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