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HOME Customer Success & Technical Account Management Forward Deployed Engineer II (5951)
  • Shieldai
  • London, Greater London
  • Full-Time
  • 39 days ago
Shieldai VERIFIED EMPLOYER

Forward Deployed Engineer II (5951).

Customer Success & Technical Account Management Full-Time
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Forward Deployed Engineer II (5951): our view in 3 lines...

  • The Role:This role supports customers implementing Shield AI’s enterprise autonomy software for AI and autonomy development.
  • The Person:The person will help customers use Hivemind, deploy it at customer sites, assist with integration and debugging, provide technical training, and maintain documentation and training materials.
  • Requirements:The ideal candidate has a bachelor’s degree in Engineering, Computer Science, or a related field, 2+ years of industry experience, strong proficiency in writing modern C++ code, and intermediate proficiency in writing Python code.

About the role

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 
The Forward Deployed Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development. 

What You'll Do

  • Become an expert user of the Hivemind Enterprise Autonomy Software Development Kit.
  • Develop AI & Autonomy applications using Hivemind for unmanned platforms across air/sea/land/space.
  • Deploy Hivemind AI infrastructure at customer sites.
  • Provide technical training to customers for their autonomy development efforts.
  • Assist customers in integrating Hivemind autonomy to their vehicles/platforms.
  • Help customers debug software/API integration issues.
  • Collaborate with the product and engineering teams to address customer feedback and improve products.
  • Develop and maintain technical documentation and training materials Assist the sales team in answering complex technical queries from customers.
  • Travel to customer sites as required (30% travel). 

    • Required Qualifications

  • Bachelor’s degree in Engineering, Computer Science, or a related field. 
  • 2+ years of experience of industry experience - Can be less with Masters or PHD qualifications 
  • Technical background in software engineering. 
  • Strong proficiency in writing modern C++ code. 
  • Intermediate proficiency in writing Python code. 
  • Excellent problem-solving and analytical skills. 
  • Strong communication and interpersonal skills. 

    • Preferred Qualifications

  • Experience in the defense, aviation or robotics industry.  
    •  
    Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
    Published September 23, 2026
    Location London, United Kingdom
    Category Customer Success & Technical Account Management  
    Job Type Full-Time  

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