- SOFTSWISS
- Poznań, 30
- 11 days ago
Technical Operations Manager – Junior.
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Technical Operations Manager – Junior: our view in 3 lines...
- The Role:This junior technical operations role is intended for someone with experience in fintech or payments and a strong understanding of payment systems.
- The Person:The person will handle transaction and payment method requests, troubleshoot payment issues, roll out payment method customizations for clients, maintain payment system efficiency, and report patterns in payment problems.
- Requirements:Candidates should understand payment systems, transaction flows, and basic web architecture and programming, and have Upper Intermediate English and Russian; Jira, Jenkins, Gitlab, ELK, application security, SSH, and access credentials are also mentioned.
About the role
Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values
Purpose of the role:
You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key responsibilities:
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Handling technical operations requests from first line support about transactions issues and Payment Methods work
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Roll out a customization of new Clients Customization Payment Methods on the Client’s website
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Technical troubleshooting about transactions and Payment Methods
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Maintaining the efficiency of payment systems
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Interaction with payment systems
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Analysis and identification of patterns in problems with payments with subsequent reporting
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Interaction with related departments (2nd line, Finance, Account managers, B2С)
Required Experience:
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Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
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Clear understanding of how the Payment System works
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Strong knowledge of transactions flow
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Knowledge of the basics of WEB architecture
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Higher or incomplete higher education, preference for graduates of technical universities
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English and Russian not lower than Upper Intermediate level
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Knowledge of the basics in programming (data types/basic operators/functions)
Nice to have:
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Experience with JIRA, Jenkins, Gitlab
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Experience with monitoring systems (ELK)
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Understanding of information and application security, SSH, and access credentials
Our Benefits:
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Private health insurance
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Sports benefits
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Comprehensive Mental Health Program
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Free English lessons (online)
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Local language courses
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Paid time off
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Maternity leave support
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Referral program rewards
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Upskilling, internal workshops, and participation in professional conferences and corporate events