- Systems Engineering Solutions Corporation
- Boston, MA
- Full-Time
- 20 days ago
ServiceNow Engineer.
Before you go
Before you leave us, sign up for our email alerts
We don't do job spam, just the best digital jobs delivered straight to your inbox.
ServiceNow Engineer: our view in 3 lines...
- The Role:This role is for an experienced ServiceNow engineer supporting the U.S. Air Force Cloud One contract and its multi-cloud environment.
- The Person:The engineer will build and maintain Service Catalog items and workflows, configure scripts, workspaces and access controls, update forms and notifications, create reports and dashboards, and perform testing and code reviews.
- Requirements:The role requires 8+ years of experience, an active Secret clearance, U.S. citizenship, CompTIA Security+ or equivalent, ServiceNow CSA, and familiarity with DevSecOps and Scrum or Kanban.
About the role
This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a ServiceNow Engineer. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.
Location: This position will be hybrid remote. Candidates will be required travel to or work onsite as needed. Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL.
Requirements
- Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
- Core Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies.
- CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
- Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
- Access & Security: Manage user roles, group membership, and configure Access Control Lists (ACLs) to secure data.
- Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily requests.
- Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
- Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.
Required Skills:
- Bachelor’s Degree and 8+ years or more of experience.
- Must have an active Secret clearance
- U.S. Citizenship required
- Certifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA certification
- Excellent facilitation, communication, and stakeholder engagement skills
- Ability to work in a fast-paced mission-driven environment
- Strong documentation, communication, and cross-functional collaboration skills
- Familiarity with DevSecOps principles and practices
- Familiarity with Agile methodologies such as Scrum and/or Kanban.
- Excellent customer service skills, with experience working in a customer-facing position
- Experience with ServiceNow implementations
Preferred Skills
- Experience with USAF Cloud One or Platform 1.
- ServiceNow certifications: CAD, CIS-ITSM, and CIS-CSM
Benefits
SES provides a competitive salary and the following benefits:
- Medical
- Dental
- Vision
- AD&D
- STD
- LTD
- Company paid Life Insurance
- 401k with employer contribution
- Paid Time Off
- Pet Insurance