- TPIS
- Guaynabo, PR
- Full-Time
- 26 days ago
PR-IT SPECIALIST.
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PR-IT SPECIALIST: our view in 3 lines...
- The Role:This role is for an IT specialist who supports user issues, device setup, and system installations across the organization.
- The Person:The person will handle service desk requests, troubleshoot hardware, software, network and business application issues, manage user access, maintain technology asset records, and support system upgrades and on-site installations.
- Requirements:The ideal candidate has an associate's degree in Computer Science, Information Technology, or a related field, plus working knowledge of Windows environments, Microsoft Office applications, computer hardware, peripherals, basic networking, and troubleshooting practices.
About the role
POSITION SUMMARY
The IT Specialist provides responsive, hands-on technology support across the organization. This position manages service desk requests, troubleshoots hardware, software, network, and business application issues, administers user access, maintains accurate technology asset records, and supports system upgrades and technology projects.
The ideal candidate combines technical expertise with excellent customer service, clear communication, and a strong sense of ownership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Configuration and activation of the Electronic Payment Terminal (EPT) as part of the deployment of a new project and installation at service stations
• Locating equipment in the warehouse and transporting it to the company’s systems laboratory
• Programming and configuring POS devices in the company’s systems laboratory
• Organizing all equipment required for on‑site installation
• Leading the on‑site installation process in coordination with the Project Manager
• Performing on‑site installation of all assigned equipment
• Working with the central team to install and configure the system to bring it online
QUALIFICATIONS
- Associate's degree in Computer Science, Information Technology, or a related field required.
- At least 1 year of experience providing technical support in a multi-user environment is preferred.
- Working knowledge of Windows environments, Microsoft Office applications, computer hardware, peripherals, basic networking, and troubleshooting practices.
- Strong written and verbal communication skills in English.
- Valid PR driver's license
- Availability to visit different locations to provide IT services.
- Available Monday to Friday from 8:00am - 5:00pm. Some overtime may be requested.
Compensation
- $13.25 per hour, full time position
- Gas / Car allowance
- Sick and Vacation Leave
APPLY TO LEARN MORE!
TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.
