- Wachter
- Lenexa, KS
- 10 days ago
- $55,000–$80,000
IT Help Desk.
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IT Help Desk: our view in 3 lines...
- The Role:This role is for an IT Help Desk professional supporting corporate users across Windows, macOS, Linux, Microsoft 365, and Microsoft Entra ID.
- The Person:The person will provide on-site and remote IT support, troubleshoot hardware and software issues, manage tickets, administer identities and devices, support approved AI tools, and maintain IT records and equipment.
- Requirements:The ideal candidate has experience with Windows, macOS, Linux, Microsoft 365, Microsoft Entra ID, Intune, ServiceNow, and industry standard certifications such as CompTIA, Microsoft, or Cisco.
About the role
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
We are seeking a tech-savvy skilled problem solver for our IT Help Desk.
In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.
If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
We are seeking a tech-savvy skilled problem solver for our IT Help Desk.
In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.
If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.
Benefits Package: Company Paid!
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Medical, Dental, Prescription & Vision Benefits
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Life, AD&D, and LTD insurance
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Paid Vacation and Holidays
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Company-Matched 401(k) and IRA Retirement Savings.
What you will be doing:
Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
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Account and group management
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MFA and password resets
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License assignment
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Device enrollment
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Compliance
- Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
- Manage ticket queue and resolve service tickets in a timely manner.
- Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
- Ensure IT policies and best practices are followed.
- Perform routine maintenance and updates on IT equipment.
- Maintain accurate records of IT assets and support activities.
What we are looking for:
Occasional after-hours / on-call work may be required.
Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.