- YourShortlist
- Glasgow, Glasgow City
- Full-Time
- 4 days ago
IT Operations Administrator.
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IT Operations Administrator: our view in 3 lines...
- The Role:This role is for an IT operations administrator responsible for supporting business technology across systems, devices, infrastructure, CRM, telephony, and website services.
- The Person:The person will handle staff technology issues, manage incidents and supplier escalation, maintain systems and devices, administer onboarding and offboarding, and keep licences, assets, backups, and documentation up to date.
- Requirements:The ideal candidate has demonstrable experience administering Microsoft 365, strong end user computing and device management background, and experience supporting a CRM platform and telephony or contact centre systems.
About the role
IT Operations Administrator
Location: Glasgow City Centre
Schedule: Mon–Thurs 8:45am–5:00pm, Fri 8:45am–1:00pm
Contract: Full-Time, Permanent
Reports to: Head of Technology Change
Key relationships: All departments, external
suppliers and support partners
Reports to: Head of Technology Change
Key relationships: All departments, external
suppliers and support partners
Purpose
The IT Operations Administrator owns the day-to-day support of all technology across the business. Keeping systems, devices and
infrastructure stable, secure and available. The role is the first point of
contact for staff technology issues and is accountable for keeping the estate
maintained, licensed and documented. It is deliberately separated from project
and change work so that operational service is protected as the business
invests in new technology.
The IT Operations Administrator owns the day-to-day support of all technology across the business. Keeping systems, devices and
infrastructure stable, secure and available. The role is the first point of
contact for staff technology issues and is accountable for keeping the estate
maintained, licensed and documented. It is deliberately separated from project
and change work so that operational service is protected as the business
invests in new technology.
Scope of ownership
· Microsoft 365 tenant, identity and access management
· End user computing: device build, configuration, patching and
lifecycle
· Microsoft 365 tenant, identity and access management
· End user computing: device build, configuration, patching and
lifecycle
· Network, Wi-Fi and connectivity across all sites
· Telephony infrastructure and dialler platforms (MaxContact,
Ringover)
· Zoho CRM administration: users, permissions and routine
configuration
· Website hosting, domains, certificates and DNS
· Telephony infrastructure and dialler platforms (MaxContact,
Ringover)
· Zoho CRM administration: users, permissions and routine
configuration
· Website hosting, domains, certificates and DNS
· Backup, endpoint protection and day-to-day security controls
· Supplier and licence administration, including renewals
· Supplier and licence administration, including renewals
Key responsibilities
Service and support
· Act as the primary point of contact for all staff technology
issues
· Triage, resolve and track incidents and requests to agreed
response times
· Manage escalation to third-party suppliers through to resolution
· Act as the primary point of contact for all staff technology
issues
· Triage, resolve and track incidents and requests to agreed
response times
· Manage escalation to third-party suppliers through to resolution
Systems and infrastructure
· Keep all systems patched, backed up, monitored and secure
· Perform routine administration and minor configuration changes
· Manage onboarding and offboarding of staff across all systems
· Maintain an accurate asset register and system documentation
· Keep all systems patched, backed up, monitored and secure
· Perform routine administration and minor configuration changes
· Manage onboarding and offboarding of staff across all systems
· Maintain an accurate asset register and system documentation
Commercial administration
· Track all licences, subscriptions and renewal dates, and provide
renewal forecasts
· Process approved purchases and manage supplier accounts and
service contracts
· Track all licences, subscriptions and renewal dates, and provide
renewal forecasts
· Process approved purchases and manage supplier accounts and
service contracts
Working with change
· Receive new systems into service through a defined handover
process
· Input operational and supportability requirements into project
design
· Escalate any change that risks operational stability
· Receive new systems into service through a defined handover
process
· Input operational and supportability requirements into project
design
· Escalate any change that risks operational stability
Apply
Now. Take the next step in your sales career. Join a company
where your voice, ideas, and effort are valued—and where results are
rewarded.
Now. Take the next step in your sales career. Join a company
where your voice, ideas, and effort are valued—and where results are
rewarded.
Requirements
Skills and experience
Essential
· Demonstrable experience administering Microsoft 365
in a business environment
· Strong end user computing and device management
background
· Experience supporting a CRM platform and telephony
or contact centre systems
· Confident, patient communicator able to support
non-technical colleagues
· Organised and self-directed, comfortable managing
competing requests
Desirable
· Zoho CRM administration, and dialler platforms in an
outbound sales environment
· Relevant certification (Microsoft, CompTIA,
networking or equivalent)
· Experience in a small or scaling business where the
role is broad
· Zoho CRM administration, and dialler platforms in an
outbound sales environment
· Relevant certification (Microsoft, CompTIA,
networking or equivalent)
· Experience in a small or scaling business where the
role is broad
Benefits
We
value flexibility, wellness, innovation, and integrity. We invest
in people—not just performance.
value flexibility, wellness, innovation, and integrity. We invest
in people—not just performance.
