Associate NOC Technician (Network Operations Center).

Position
Title: Associate NOC Technician (Network Operations Center)

Rate of Pay: $19.00
to $33.49 hourly DOE

Benefits: Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer
experience, and affordable plans that put customers in
charge. 

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.  

Our Company
Values: 

• Genuinely Caring: We treat customers
  and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers
  choose what is best for them, and we support
  employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We
  constantly seek ways to improve how we serve customers and each
  other.  
  

• Earning Your Trust: We build trust
  through clear, honest, human communication. 
  

Job Summary

The Associate Network
Operations Center (NOC) Technician is responsible for the day-to-day monitoring
of Ziply Fiber networks infrastructure. This position is responsible to
monitor, document, escalate problems, and receive customer calls. The Associate
NOC Technician spends a great deal of time working in a team environment with
other network staff but also works on projects independently. 

Essential Duties and Responsibilities: 

The Essential Duties and
Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.

Systems Monitoring &
Operations

·            Monitor
the overall health and availability of all systems from the Network Operations
Center.

·            Monitor
Network/systems alarms and create tickets for associated issue to dispatch to
required group for resolution.

·            Provide
shift support for the Ziply Fiber networks system.

Technical Troubleshooting
& Documentation

·            Basic
knowledge with methodical, Logical, and process driven troubleshooting skills
using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log
analysis, remedy, etc.

·            Basic
knowledge with documentation of processes, procedures, and systems

Customer & Support
Interaction

·            Receive
inbound support requests via email, phone, and chat.

·            Great
customer service skills.

·            Quick
to adapt to a fast pace job addressing a wide range of issues.

Process Adherence

·            Adherence
to the processes and policies in the NOC master playbook.

Other Duties

·        Performs
other duties as required to support the business and evolving organization.

Required Qualifications:

·        High
school diploma or GED.

·        Basic knowledge
of network protocols and network topology.

·            Basic
knowledge with troubleshooting internet routing protocols ( OSPF,BGP,etc).

·        Basic
knowledge with VOIP (SIP,TDM, etc).

·        Basic
knowledge with the operation of routers and switches.

·        Ability
to thrive in a high pressure environment.

·        Ability
to provide excellent customer service. 

·        Ability
to use NOC tools for issue identification and escalation.

·        Time
management skills and ability to prioritize.

·        Ability
to communicate effectively with all levels within an organization.

·        Oral
and written communication skills. 

·        Ability
to operate various office equipment such as personal computer, various software
programs including Microsoft Office applications (Excel, Outlook, Visio), and
telephone systems.

·        Ambitious
and goal oriented.

·        Attention
to detail and problem-solving skills.   

·        Ability
to work as part of a team while performing as an individual. 

·        Ability
to work various shifts as needed, including weekdays, weekends, swing and
night. 

Preferred Qualifications:

• Telecom Network Operations Center experience.  
  

·        Basic
experience and understanding of switches and routers.

·        Basic
understanding of IPv4 and IPv6 subnet address standards.

Knowledge, Skills, and Abilities:

·        Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.

·        Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.

·        Strong
verbal and written communication, attention to detail, and organizational
skills.

·        Ability
to work within critical deadlines.

·        Ability
to adjust to rapidly changing priorities and schedules.

·        Ability
to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.

At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.