- Sutter Valley Hospitals
- Sacramento, CA
- Full-Time
- 13 days ago
- $38.55–$57.83 / hour
Epic Support Analyst II, Resolute HB PB.
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Epic Support Analyst II, Resolute HB PB: our view in 3 lines...
- The Role:This role supports Epic Resolute HB PB users by resolving technical issues for a healthcare organisation.
- The Person:The person will troubleshoot issues, triage support requests, provide technical expertise, and deliver solutions to improve the customer experience.
- Requirements:The role requires an associate's degree in Computer Science, Information Technology, or a related field, Epic certification in the assigned area of responsibility within 6 months of hire, and 1 year recent relevant experience.
About the role
We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-Valley
Position Overview:
Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.
Job Description:
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
Associate's degree in Computer Science, Information Technology, or related field
CERTIFICATION & LICENSURE
Epic certification in assigned area of responsibility within 6 months of hire
TYPICAL EXPERIENCE:
1 year recent relevant experience
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $38.55 to $57.83 / hour
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.