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HOME Customer Success & Technical Account Management Customer Success Manager, Services (US)
  • Whop
  • Brooklyn, OH
  • Full-Time
  • 34 days ago
  • $200,000–$250,000
Whop VERIFIED EMPLOYER

Customer Success Manager, Services (US).

Customer Success & Technical Account Management Full-Time
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Customer Success Manager, Services (US): our view in 3 lines...

  • The Role:This role is for a Customer Success Manager focused on services customers using Whop.
  • The Person:The person will onboard new services customers, move their payments and billing onto Whop, roll out to additional locations, spot accounts at risk, and hand healthy accounts to the account team.
  • Requirements:The ideal candidate has experience as a CSM or onboarding lead in field service, industrial, or payments software and an operator background in services, field service, or industrial businesses.

About the role

Mission

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

Role

You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

What You’ll Do

  • Onboard new services customers and get them live fast

  • Move their payments and billing onto Whop

  • Roll out to additional locations for multi-site operators

  • Spot accounts at risk early and fix the problem yourself

  • Hand healthy, growing accounts to the account team

What We’re Looking For

  • Operator background in services, field service, or industrial businesses

  • Top performing CSM or onboarding lead in field service, industrial, or payments software

  • Experience with owner-operated and family businesses

  • Comfortable talking to an owner without a script

Compensation / perks

  • Compensation range: $200,000 to $250,000

  • Best in class base + OTE with competitive equity

  • Location: In-person NYC / Brooklyn, 5 days in office

  • Equinox membership

  • Lunch & dinner M–F

  • Rent stipend within 0.5 mile of the office

  • Citi Bike

  • Ubers home after 10pm

  • Unlimited PTO + health / vision / dental

  • Latest MacBook Pro

Published September 28, 2026
Location Brooklyn, OH
Category Customer Success & Technical Account Management  
Job Type Full-Time  

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