Software Platform Support Engineer – GPU Cloud

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Software Platform Support Engineer - GPU Cloud in United States.

This role sits at the intersection of cloud infrastructure, high-performance computing, and customer support, focusing on enabling seamless experiences across advanced GPU-based platforms. You will work closely with internal engineering, SRE, and product teams to support large-scale distributed systems powering AI and accelerated computing workloads. Acting as a technical bridge between users and platform engineering, you will troubleshoot complex issues, improve system reliability, and enhance operational processes in a fast-moving environment. The role requires deep curiosity about how systems work end-to-end, from compute and storage to networking layers. You will also contribute to building internal tools, documentation, and workflows that improve support efficiency and platform observability. This is a highly collaborative, high-impact position within a cutting-edge AI and GPU cloud ecosystem.