Sr Customer Support Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Customer Support Analyst in United States.

This role sits at the heart of network operations, ensuring the stability and performance of a large-scale, multi-state interconnected infrastructure. You will be responsible for proactively monitoring critical network components, identifying service disruptions, and driving rapid resolution to minimize customer impact. Acting as a key operational link between customers, vendors, and internal technical teams, you will ensure incidents are properly tracked, communicated, and resolved with urgency. The environment is fast-paced and highly collaborative, requiring strong technical awareness and exceptional multitasking ability. You will also support inbound voice services while maintaining a high standard of customer experience across all channels. This position is ideal for someone who thrives in dynamic technical environments and enjoys solving complex connectivity issues in real time.